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FAQ

Gaming Questions

What games does The Online Casino offer?

What happens if I am suddenly disconnected from your casino?

I got a System Message saying "Game Mode Error". Why is that?

I've placed my bet and I'm not happy with it. How can I modify it?

I ran out of Fun Money. How can I get more?

Where can I find complete detailed instructions on the various games?


Technical Questions

What do I have to do in order to play in The Online Casino?

How long is the download process?

What are the minimum system requirements for running the casino software?
 

 

Money Questions

How do I make a deposit into my account?

How long does it take to process my deposit?

How do I cash out my winnings?

How long does it take to receive my winnings?

How safe is it to use my credit/debit card online, and how do I make a deposit using my credit/debit card?

I submitted a deposit but my balance has not changed. What should I do?

 



What games does The Online Casino offer?


The Online Casino offers many games - many of which are detailed on our game rules page. We are constantly developing new games and our software automatically checks for new updates.


What happens if I am suddenly disconnected from your casino?


Communication problems over the Internet may cause sudden disconnections. We have designed our software to cope with such incidents in a manner that our clients will be protected from unjustifiable loss, while eliminating the possibility of intentional disconnections and/or system abuse.


I got a System Message saying "Game Mode Error". Why is that?


In every game there is an internal Timer that will expire if no action takes place.  This is a security feature which protects your game.


I've placed my bet and I'm not happy with it. How can I modify it?


All of the games have a "Clear Bets" button that will remove any chips you have placed.


I ran out of Fun Money. How can I get more?


You can restore your fun money balance to $1000 simply by clicking on the Cashier icon on the software download.


Where can I find complete detailed instructions on the various games?


Press on the Help button in any game to learn how to play it. This will give you detailed instructions and explanations for the game you're currently playing.




What do I have to do in order to play in The Online Casino?


In order to play in The Online Casino you must first download and run our software. You can easily do this by following our step-by-step Quick Start, which describes in detail how to install the casino software. You can also click on the 'Download Software' button on our main page to download the casino software.


How long is the download process?


The casino software takes approximately 15 minutes to download using a standard dial-up modem. Using ISDN or DSL this takes considerably less time. Having the software downloaded to your computer gives you a much more stable and exciting gameplay. The graphics are beautifully rendered and are intended to create the atmosphere of a real casino and give you a sense of actually being in the casino. Also, since the graphics and games modules are already installed on your computer, only small packets of data are transferred between your computer and our servers. For more information on downloading the casino software refer to our Quick Start.


What are the minimum system requirements for running the casino software?


Our casino software's minimum requirements are: Pentium 133Mhz, 8 MB of hard disk space, 16 MB of RAM with either Windows 98, 2000, ME, XP or NT operating systems. For the most enjoyable gaming experience set your screen resolution to 1024X768 or higher and set the screen colors to High Color (16 bit) or more.



How do I make a deposit into my account?


In order to make a deposit, first register as a User by clicking on 'Create User' in the Casino Software, and open an account. You can refer to our Quick Start section for detailed instructions on downloading and installing our casino software.


Once you have a Username and Password you are ready to deposit money into your account and increase your balance.
 

Once you are in the "Lobby" press on "Cashier" in the left corner of the screen.

 
Select your preferred deposit method.
 

In The Online Casino we use the latest encryption and protection methods, to assure that your monetary actions and information are completely secure. Submitting credit/debit card information and performing money transfer actions are as safe as performing them from your local bank branch.


How long does it take to process my deposit?


Deposits made using credit/debit cards, Neteller, and Prepaid ATM are usually added to your balance straight away.

Wire Transfer deposits usually take 2-3 business days to arrive at our bank. Your account will be credited upon our bank's receipt of the transfer.

If, for any reason, your request has not been approved after the time periods specified above, please contact us at: support@customer-services.org


How do I cash out my winnings?


In order to cash out money from your account you must first log on to your account using your Username and Password. You can withdraw money by following these steps:

  1. Start the The Online Casino program.
  2. Enter your Username and Password in the "Play for Real" login screen.
  3. Once you're in the Lobby press on the "Cashier" in the left corner of the screen. Then select "Withdraw".
    Select your preferred withdrawal method.
  4. Enter your desired sum, fill out the required information and click on the "SUBMIT" button.


The sum will be sent to you via your choice of Check, Wire Transfer or Neteller.

If you choose Wire Transfer, please make sure you have your bank details ready so that you can quickly fill them in their corresponding fields.

All withdrawal requests are processed in two (2) to five (5) business days from their request date.

The minimum amount for a Wire Transfer Cash withdrawal is $100, and $50 for a check withdrawal. If you have requested to withdraw an amount lower than these minimum amounts, we will not be able to process the requested withdrawal.  We request that you allow 3-4 weeks for the delivery of your check to the address submitted by you during registration. If your address has changed, please notify us immediately.

A WIRE TRANSFER is an electronic transfer of funds from our Bank Account to yours. It usually takes up to five (5) business days for the funds to settle in your bank account after your withdrawal request has been processed. We charge $35 for Wire Transfers. If you choose Wire Transfer, please make sure you have your bank details ready so that you can let us know where to send your payment.

  • Bank Name
  • Bank Address
  • Account Number
  • Account Holder's Name
  • Routing Number, ABA or Swift Code
 

Neteller - If you have deposited funds to your account using only the Neteller method, then your withdrawals can be credited back directly to your Neteller account. Withdrawing through Neteller is free, simple and fast.

For your protection and security we occasionally ask for your authorization in order to process your withdrawals. Also, we may ask you to verify and sign a list of your deposits to your account.

Please make sure that all the information you submitted is accurate, up-to-date and complete, so that we can process your withdrawal request quickly and without delays.

The Online Casino reserves the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.

If you still have any questions or comments about withdrawals, deposits or any other matter, please send them to: support@customer-services.org. We guarantee a prompt reply to any of your questions.


How long does it take to receive my winnings?


Withdrawal requests are processed within 5 business days. You will be notified by email when your withdrawal request is approved.  You will be notified by email if your withdrawal request has been rejected.

Check requests take up to 4 weeks to arrive, since they are sent from abroad. Wire Transfer requests usually take no more than 5 business days until the sum you requested is in your bank account. Neteller requests that have been approved take no more than a few hours.

If your withdrawal request has not been settled within the time period described above, or if you are experiencing any problems, please contact our support staff at: support@customer-services.org


How safe is it to use my credit/debit card online, and how do I make a deposit using my credit/debit card?


The Online Casino's secure online credit/debit card system is fast, user friendly, and completely secure. For maximum security, all communications between your computer and the casino server are encrypted using SSL technology (Secure Socket Layer), which is the most widely accepted way of protecting data on the Internet. SSL encryption is used by banks and other institutions with the highest need for secure data transmissions. In order to make a deposit you must first register your Username and Password. For a detailed explanation select Quick Start.


I submitted a deposit but my balance has not changed. What should I do?


Deposits made using credit/debit cards, Neteller, and PrePaid ATM are usually added to your balance within seconds. If your deposit was rejected you will receive a corresponding message in your browser. If you are experiencing further problems or if you are not receiving an error message please contact our support staff at: support@customer-services.org

 

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